FAQ

How much does shipping cost?

Free Shipping in Australia & New Zealand!

AUSTRALIA DOMESTIC SHIPPING - AUSTRALIA POST

Australian Express Shipping: $8.00

Standard International Shipping:

Flat rate: $15AUD

How long does shipping take?

Australia:

Regular orders: 2-6 business days for delivery.
Express orders: 1-3 business days for delivery.

International:
Regular orders generally take between 7-14 business days.
Express shipping is not yet available internationally.

Please note: Shipping days do not include public holidays.

Please note that we are NOT RESPONSIBLE for ANY fees required by customs, for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

For any questions on tracking your order, please don't hesitate to get in contact with us via email: info@elunaskincare.com


Are your products vegan-friendly?

All of our products are vegan-friendly & cruelty-free and are never tested on animals.

 

Eluna Skincare makes every effort to ensure your purchase gets to your door in perfect condition. In the event you experience an issue with your order, please email us at info@elunaskincare.com.au with your name, order number and order date within 14-days, and our customer services representatives will try to resolve the issue for you as soon as possible.

If you are unhappy with our product for any reason, we have a 30 DAY MONEY BACK guarantee. Just email us at info@elunaskincare.com with your name, order number and reason for a return/refund and we will give you your money back.

Please note that you will need need to return your item(s) prior to a refund being issued. You will need to pay all of the shipping fees to return the product to us. If you have a purchased a product as part of a bundle, all products in the bundle will need to be returned to us in order for us to issue a refund.

If you have a change of mind, we will refund you in the following 2 scenarios:

If you have not yet been issued a tracking number, we can refund your order for change of mind. You will be refunded the transaction amount minus a 6% restocking fee.

If you have received your tracking number, we cannot refund your order unless you return your products unused to us within 30 days of purchase. You will need to pay all of the shipping fees to return the product(s) to us. If you have purchased a product as part of a bundle, all products in the bundle will need to be returned to us in order for us to issue a refund. Once products have arrived at Eluna Skincare we will inspect them and if we are satisfied with their condition, a refund will be issued to you. You will be refunded the transaction amount minus a 6% restocking fee.